Shipping and returns
We use standard shipping through Canada Post Expedited which offers a tracking number and delivery confirmation. It takes and average of 1 - 7 days. Shipping charges are calculated during check-out and are based on package weight and distance. Shipping refunds may not be given for shipping delays caused by events or incidents beyond our control. Such as the pandemic, weather conditions, natural disasters, labour disputes or disruptions in transportation networks. Shipping refunds may not be given if an incorrect delivery address was provided, which includes omission of suite, apartment, unit, or floor numbers.
We all hate porch pirates but sadly it has become common in our world.
Please note that packages that have been stolen from porches are not covered by insurance. Always have a secure place for your package to be left by your postal service, or have someone available to physically receive it when it is delivered.
We CANNOT refund you, if packages that are proven as delivered to your address, go missing. Please keep this in mind when ordering online. The shop from where you order from is not responsible if packages are stolen once it has been successfully delivered. If someone steals it off your porch, this is not an issue we can resolve. You will need to file a complaint with the mail courier, and/or file a stolen property report with your local Police.